Phonenomena offer a range of BlackBerry Training courses to help you make the most of your investment in BlackBerry and minimise ongoing costs
Phonenomena have partnered with Australia’s leading BlackBerry trainers and the only BlackBerry Certified BRONZE Alliance Member in Australia.
All onsite courses can be arranged for Capital Cities around Australia
Courses Available
BES Administrator Training
For BES Administrators required to:
- Manage a BlackBerry Enterprise Server (BES);
- Manage Roles;
- Manage Devices attached and Device Users;
- Manage IT Policies and Security of the BES;
Special Discounted Group Training only Available with Phonenomena - Details
BlackBerry User Training
For BlackBerry Users who wish to:
- Learn about their devices for the first time &/OR
- Learn the most efficient way to use their device &/OR
- Learn how to perform basic troubleshooting to minimise downtime
BlackBerry Helpdesk Training
For Helpdesk Staff performing first line support to End Users on BlackBerry Issues including:
- Receiving phone calls from End Users;
- Categorizing and prioritizing calls for escalation when required;
- Providing efficiency tools to End Users;
- Ensuring appropriate usage by End Users minimizing load on the BlackBerry
- Enterprise Server (BES);
- Reporting issues back to BES Administrators when applicable.
BlackBerry Train the Trainer
For Trainers required to:
- Plan Training requirements for BlackBerry users;
- Train other Staff members to become BlackBerry End User Trainers;
- Deliver BlackBerry Training to End Users.
Attendee Comments:
“The course served to reinforce many things I already knew as well as teaching me quite a lot I hadn’t considered. Personally I will be getting a Blackberry Bold rather than an iPhone now – the iPhone is a nice “toy” but is outclassed by Blackberry’s offerings in the business market.”
Jon Biddell – Cardlink Services Ltd
“I can’t see how anyone who does this course could not come out convinced that nothing comes even close to BlackBerry for a corporate email solution. In fact as a mobile phone solution as well. The tutor was first rate and this was a great investment”
“A very simplistic course to get you started as BES admin with Brian Harris being the tutor… very knowledgeable.”
Click on the above courses to book or call us on 1300 721 281
