Train the Trainer
Who: Trainers required to:
- Plan Training requirements for Blackberry users;
- Train other Staff members to become Blackberry End User Trainers;
- Deliver Blackberry Training to End Users.
When: On request
Where: At your offices
How much: $2,295 ex GST (max 10 attendees)
How to book: Fill out the form below
Back to Blackberry Training Homepage
Agenda - 3 hour course
1. Blackberry Training Overview
- Scheduling Requirements
- Attendee Profiling - Roles & Knowledge
- Delivery Overview
- Teaching Strategies
- Content Overview
2. Handset Overview - Device Hardware - Keyboard & Unit
3. Troubleshooting Overview for End Users
- Process of troubleshooting a Handset when it does not appear to be working
- & Accessing Help
- Manually Synchronizing Data
4. Home Page
- Moving and Hiding Icons
- Themes
5. Address Book
- Entering Addresses
- Checking the User Setup Profile for the Address Book
- Tips and Tricks on Adding Addresses
- Accessing the Global Address Book
6. Messages
- Sending a Message
- Checking the User Setup Profile for Messages
- Tips and Tricks on Sending Messages; Viewing Attachments
- Filing Messages using Folders
- Managing Deleted Items Folder Size
7. Telephone
- Making & Receiving a Phone Call
- Entering Quick Dial Numbers
- Placing a Call on Hold & Accessing other Icons whilst on the Telephone
8. Calendar
- Entering Appointments
- Checking the User Setup Profile for the Calendar
- Tips and Tricks on using the Calendar
9. Browser
- Accessing the BES Browser
- Checking the User Setup Profile for the Browser
- Tips and Tricks on using the Browser
10. Options & Profiles
- Accessing the Options Menu
- Review of core areas including Security; Owner; Auto On/Off
- Accessing the Profiles Menu
Attendee Profile: Trainers required to:
- Plan Training requirements for Blackberry users;
- Train other Staff members to become Blackberry End User Trainers;
- Deliver Blackberry Training to End Users.
Back to Blackberry Training Homepage