Managed Repair

Managed BlackBerry 1

Managed BlackBerry 2

Managed BlackBerry 3

Device Management Software

Single console reporting on all smartphones, servers & carriers

Y

For BlackBerry, Good Mobile, Microsoft’s ActiveSync & iPhone

Y

Self-service user portal for 24×7 activations and support

Y

Auto IT policy deployment eliminates the risk of human error

Y

Advanced mobile application management speeds & controls deployments

Y

Device-side IMDM client improves service and control with proactive reporting

Y

Automated system optimization and load balancing of wireless servers

Y

Blends with corporate intranet with user interface branding

Y

Account Management & Reporting

Account management meetings

Y

SLA Reporting

Y

Procurement and Fleet Management

Single online order interface

Y

Nationwide overnight delivery

Y

Same day carrier activation

Y

Plan Consultancy and Contract Control

Y

Direct-to-user device activations

Y

Device Management

Remote activation management

Y

Firmware upgrades

Y

Repair Management*

End-to-end Repair management

Y

Y

No Wait - Instant Device Swap Out

Y

Y

IT Helpdesk Support

1st & 2nd Level Support

Y

3rd Level user support escalation

Y

Incident & Problem management

Y

Service Requests – Moves, Adds, Changes, Deletes

Y

User Alerts

Y

Named Callers

 4 

Helpdesk Support

9-5 Mon-Fri

Server Management

Free BES Health Check ($999)

Proactive management & maintenance of BES environment

Version upgrades and patch management

Proactive monitor and alert response

3rd Level platform support escalation