Telstra Business Services - Fixed Line Phones
Fixed Line Services to suit any size business, Voice only or Bundled Phone System Packages. Choose form a range of competitive pricing plans to cater for a variety of communications needs.
Make customer service a priority
Priority 1300 is a ten-digit number for customers to call you Australia wide for a low, untimed charge per call from most fixed phones in Australia. You can route calls to different call centres or locations based on the call origin, time or day and divert overflow calls to alternative locations during busy periods.
Telstra’s Priority One3 is a premier call management product, providing an easy-to-remember six-digit number your customers can call from most fixed phones within Australia for a low untimed charge per call. You can route calls to different call centres or locations based on call origin, time or day, and divert overflow calls to alternative locations during busy periods.
Make it easy for customers to call
Freecall1800 allows callers to ring you free of charge from most fixed phones in Australia. You can route calls to different call centres or locations based on the call origin, time or day, and divert overflow calls to alternative locations during busy periods.
Telstra’s Freecall One8 is Australia’s newest call management product, allowing customers to call you free from most places in the country on an easy-to-remember seven-digit number. You can route calls to different call centres or locations based on the call origin, time or day, and divert overflow calls to alternative locations during busy periods.
Telstra IN-Control is a service management tool for Telstra’s Inbound services
With Telstra IN-Control, you can access, update and modify the configuration of your Telstra Inbound services, including Priority® One3, Priority® 1300, Freecall® 1800 and Freecall® One8, in near real-time, without needing to call Telstra for assistance.
Customer business drivers
IN-Control is relevant to customers using Inbound or InfoCall 190 services as part of their customer relationship and service strategies. It helps them to:
- Improve customer service by having the information, flexibility and control to respond immediately to changing customer calling patterns
- Gain a real-time view of customer calling patterns and statistics for more effective day-to-day management of their operations
- Directly manage and control their overall inbound calling environment
IN-Control functionality
With Telstra IN-Control, you can:
- Access and manage all your Telstra Inbound services in a secure environment using a modem and a Dial Connect number dedicated to IN-Control access
- Use configuration management features such as:
- Destination management, including setting of answer points, overflows and splaying
Time-dependent routing, for example by time of day, day of the week, or statutory holidays
Designating where you would like to receive the calls from
Schedule activation of alternative call routing configurations
One Point of Contact for all Fixed Line Issues
Phonenomena can be your personalised point of conatcts for:
- Negotiating the best available Telstra Fixed Line rates
- All new line connections or adds, moves and changes
- Bundled Phone System Packages