At Phonenomena we take care of all things Telstra and all things mobility for you

You have the choice of our Enterprise Services – that normally come free with your standard Telstra contracts

Or our Pentagon Managed Mobility Services – which truly leverage our expertise

ENTERPRISE SERVICES

Customer Care Team

Named Support

Business Hours

Consultancy

Project Management

Lifecycle Management

PENTAGON PROGRAM

Priority Care

End User Support

24-hr Care

Asset Management

MDM

Professional Services

ENTERPRISE SERVICES OVERVIEW

  • Mobility Consultant

    • Dedicated Corporate Advisor
    • Mobile Fleet Consultancy
    • Telstra Team Liaison
    • Technology Updates
    • Issue Register Management
    • SLA Compliance

  • Customer Care Team

    • Dedicated Service Delivery Team
    • Allocated Service Team Leader
    • Dedicated Email Address
    • Online Service Portal
    • Dedicated 1300 #
    • Named User Support

  • Reporting

    • Quarterly Reviews
    • Monthly Fleet Health Checks
    • SLA Reports
    • Plan Optimisation
    • Order History & Trends
    • Customised Reporting

  • Compliance Management

    • Mobile Policy Enforcement
    • Policy Implementation Records
    • Customer Service Records

  • Project Management

    • Carrier change management
    • Large scale hardware upgrades
    • Large scale carrier porting

DEVICE LIFECYCLE MANAGEMENT OVERVIEW

Device_Lifecycle_Management

  • Online Procurement

    • Bulk Buy or Lease Purchasing
    • Telstra Tech Fund Utilisation
    • Customised Online Ordering
    • User based permissions
    • Email-to-manager approval
    • Guaranteed next day delivery*

  • Customised Fulfilment

    • Device onboarding & testing
    • Asset tagging
    • Screen protector & cover application etc
    • Custom branding
    • Configured at the source
    • Arrives ready-to-use

  • Asset Management

    • Cradle-to-grave tracking
    • Online Asset Manager
    • MDM Integration

  • Secure Wipe & Recycle

    • Device Trade in / Buyback
    • Certificated Secure Wipe
    • Green Recycle Program

  • Repair Management

    • Warranty & Non Warranty
    • Online Portal
    • Hot swap option
    • Set Auto Repair $ Limits

OTHER SERVICES OVERVIEW

  • MOBILES

    • Plan optimisation
    • Priority handset supply
    • Flexible Telstra plans

  • MOBILE BROADBAND

    • For iPads, tablets and laptops
    • Shared data plans from Telstra
    • Usage advice

  • FIXED LINES

    • New PSTN and ISDN lines
    • NBN Connectivity
    • Relocations and transfers

  • ADSL & NBN

    • Telstra Business Broadband
    • ADLS2+
    • NBN Connections

What’s Your Main Mobility Problem?