27 Jun Telstra Messagebank Explained
Without a doubt Messagebank is one of the most important features for the busy professional. Like a virtual receptionist, it is able to take messages for you in a variety of ways when you’re unable to answer calls.
Everyone knows about Messagebank, but what you might not know is just how many different types of Messagebank are available to choose from.
Standard Messagebank
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- Cost: No Monthly Access Fee (Call connection, diversion and retrieval rates apply)
- Unanswered calls are greeted by a personalised message and then forwarded to your mailbox
- Return a call without leaving messagebank
- Receive a SMS notification when callers hang up without leaving a message
- Request Messagebank to call you when a voice message is received
- Send voice messages to groups of people
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Video Messagebank
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- Cost: No Monthly Access Fee (Call connection, diversion and retrieval rates apply)
- Includes all of the features of Standard Messagebank in addition to having the ability to receive and leave video messages.
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Messagebank Plus (Visual Voicemail)
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- Cost: $5 Monthly access fee (see the Telstra website for more details on pricing)
- Only available to iPhone users
- Play your voice messages and update your personal greeting directly on your phone without dialing 101. By tapping the phone icon on your home screen then selecting voicemail, you can listen to selected messages without having to listen to all of them or in a specific sequence.
- Email style presentation of messages, which shows the name or the number of the caller.
- Drag the playback slider back and forth
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Voice2Txt
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- Cost: 3 Tiers for pricing. For more details see the Telstra website.
- Can set up personalised greeting
- Converts voice messages to text, which are sent to your phone as an SMS
- Messages are attached to a caller’s number
- Can still dial 101 to listen to the voice message
- Save important messages and phone numbers directly to your mobile phone.
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Message2Txt
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- Cost: No monthly access fee and no charge for SMS notification.
- Answers missed calls with an automated greeting (i.e. “This is the mailbox of 0412345678”)
- Cannot record personalised greeting
- Voice messages are sent to your phone as an SMS
- Cannot listen to voice messages
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Memo
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- Cost: 3 Tiers for pricing (See the Telstra website for more details)
- A receptionist will answer your calls with a personalised greeting, take the message and then send you an SMS with the message
- Can have messages forwarded to you via email
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